Subject: Tech Support Candidate - Dharmesh Pal
From: Dharmesh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:31:40 -0400

| | Tech Support Test

Name | Dharmesh Pal
E-mail | [email-masked]
Phone Number | (110091) 9560381185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.Com | System Admin | | 38000
Previous Employer 1 | Extramarks education india pvt ltd | Tech support executive | Nov 20 | 28000
Previous Employer 2 | NIIT Ltd | Server engineer | May 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we chk the network connectivity then ping the server DNS & web server if server is connected then inform to server team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all on the blutooth in both side then make pair.
What according to you makes you a good candidate for customer service or technical support job? | Tech skills and speaking.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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