Subject: Tech Support Candidate - Dilip Pandey
From: Dilip Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:09:57 -0400

| | Tech Support Test

Name | Dilip Pandey
E-mail | [email-masked]
Phone Number | (+91) 9625410061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qudrant research and services pvt Ltd | Sales supervisor | Till now | 32000
Previous Employer 1 | Irvine digital media pvt. Ltd | Sales executive | Nov. 2019 | 23000
Previous Employer 2 | Amazon Distributors pvt Ltd | Sales executive | December 2018 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check that the computer is connected with the internet or not if it will be connected then I will take the remote access of his/her computer with the help of different different software than I will start the troubleshoot. I will check with any other browser. If other browser is able to open the file then I will check the older browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My communication skill makes me good candidate for customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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