Subject: Tech Support Candidate - Mannu Chauhan
From: Mannu Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:31:04 -0400

| | Tech Support Test

Name | Mannu Chauhan
E-mail | [email-masked]
Phone Number | (91) 8920686734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar, Delhi.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | XDBS Pvt LTD | B.D.E | 21/04/2021 | 26k
Previous Employer 1 | Astra global business services Pvt LTD | Production Leader | 31/03/2020 | 24k
Previous Employer 2 | Ienergizer | C.C.E | 14/02/2018 | 21k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly, I will check internet connectivity.
2.Next step I will delete the cookies from the history and try to open it.
3.I will open the  website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We go to settings.
2. We tap the Bluetooth option and turn it on.
3. A list of available devices appear.
4. On mobile phone, we select the speaker which we want to connect with our phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me, my communication and loyalty makes me a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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