Subject: Tech Support Candidate - Shashi Kant Prasad
From: Shashi Kant Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:26:56 -0400

| | Tech Support Test

Name | Shashi Kant Prasad
E-mail | [email-masked]
Phone Number | (+91) 9304125785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all you have to check your internet connection.
If your internet connection is good and still its showing error then clear all the cookies.
Again if the issue is not resolved then clear the data of the app or uninstall the app again install it.
Following these steps the issue will be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth in the phone and in the speaker.
Then start pairing the device.
After pairing just sit back and enjoy your music

What according to you makes you a good candidate for customer service or technical support job? | I didn't do multitasking at a time. So it's make me quite a good listener and proactive in giving the responses. It's very essential in customer service that you give importance to the customer and value their time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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