Subject: Tech Support Candidate - Garima Sharma
From: Garima Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:15:44 -0400

| | Tech Support Test

Name | Garima Sharma
E-mail | [email-masked]
Phone Number | (+91) 7505401385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | InKnowtech | Network Support Engineer | 30th June 2021 | 14093
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restarting the device.
2. Make sure the Internet connection is working properly.
3. Check If the website is down for everybody or only me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap bluetooth option.
3. Turn on bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, then press the button on speaker which makes it discoverable.
6. Select your speaker on mobile and that's it.

What according to you makes you a good candidate for customer service or technical support job? | My experience, knowledge, interest and enjoying nature to help customer and resolve their issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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