Subject: Tech Support Candidate - Raj Botta
From: Raj Botta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:55:26 -0400

| | Tech Support Test

Name | Raj Botta
E-mail | [email-masked]
Phone Number | (91) 9359415402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vijayawada, Andhra Pradesh.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NTT DATA | L1 support engineer | March 19th 2021 | 21000
Previous Employer 2 | TCS-Nagpur | Backend Operator | Feb 2020 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will be checking with the internet connection. sometimes it might be due to bad network connection. If the connection is good later will open it in another website. If it runs then the problem is with the website.  Will check with the network troubleshoot by checking all network adaptors if we still facing the issue we could call to network provider. Before calling I could check every possibility on network like reset the WiFi router too. That's all in a nutshell.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First thing to do is to turn on this bluetooth in your device(mobile,laptops,etc). Turn on the bluetooth device too. And pair your device with the bluetooth. You will get a pop-up message on your mobile phone to pair the device. Pair it and then your device will be connected to the bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Customer service is like dealing with good knowledge about the product to customer directly. Because customer may not remember what we did to them,but they will not forget how we made them feel. If a customer feels happy they will get us contact with some more customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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