Subject: Tech Support Candidate - Rakesh Ranjan
From: Rakesh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:52:17 -0400

| | Tech Support Test

Name | Rakesh Ranjan
E-mail | [email-masked]
Phone Number | (91) 7685852842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech | Technical Specialist | | 389200
Previous Employer 1 | Avis E Solution Pvt Ltd | Technical Support Engineer | 20 April 2021 | 324200
Previous Employer 2 | CMS It Services Pvt Ltd | Trainee Engineer | 02 june 2018 | 100000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps are as follow to troubleshoot this type of issue:-

1) First check, type of error coming.
2)If this error is either from my browser issue, internet issue or any other issue or from website(www.ndtv.com) issue.
3)After clearance, will take the final decision.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step are as follow:-

1)first ON the Bluetooth from both device.
2)Match the name display for Speaker Bluetooth device with mobile device.
3)Connect both devices to each other using matching Bluetooth name.

What according to you makes you a good candidate for customer service or technical support job?

1)Soft Spoken.
2)Well Communication Skills.
3)Convincing Skills.
4)Keep patience on rude customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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