Subject: Tech Support Candidate - Kushal Gupta
From: Kushal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:45:02 -0400

| | Tech Support Test

Name | Kushal Gupta
E-mail | [email-masked]
Phone Number | (201001) 8448171051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 57
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Google GSuits

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allsec technology LTD | Quality analyst | 28/02/2019 | 16k
Previous Employer 1 | Max data House | Debt collection and chat executive | 15/12/2020 | 17k
Previous Employer 2 | Fusion | Education consular | 10/5/2021 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I would clear history and cache, then would definitely update browser and checked my connection and the later use VPN if wouldn't resolved  after cleaning history and cache and updating browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down for quick toggle settings then click and hold Bluetooth then go to New device check the device then select your device then connected.
What according to you makes you a good candidate for customer service or technical support job? | I love getting updates about new technologies, including software and hardware.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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