Subject: Tech Support Candidate - Rajesh Kumar
From: Rajesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:22:59 -0400

| | Tech Support Test

Name | Rajesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9500705098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | IT SUPPORT ENGINEER | June 04, 2021 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the URL is correct.
2. Check if the DNS is getting resolved
3. Check if any Firewall is enabled

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on both the devices.
2. Make sure both the devices in range.
3. Search for the bluetooth speaker name on my mobile phone.
4. Select the pair/connect option by clicking the speaker name.

What according to you makes you a good candidate for customer service or technical support job?

I have a very good experience in Technical Support role.
I have been interacted with US customers frequently regarding technical issues.
My previous job consists of Technical Support for US clients

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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