Subject: Tech Support Candidate - Muhammed Rafi j
From: Muhammed Rafi j <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 22:09:26 -0400

| | Tech Support Test

Name | Muhammed Rafi j
E-mail | [email-masked]
Phone Number | (91) 9633769525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Applied materials | Uc Engineer | .. | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.restart the device
2.make sure the Internet connection works
3. check if the website is down for everybody or just me
5

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down from the top of  the  screen
2.touch and hold Bluetooth
3. Tap pair new device
4.tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem solving skills, and passion for for customer service, and lean into the aspects of my current or past positions that my love and excel at that are also part of the job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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