Subject: Tech Support Candidate - Shivam Batra
From: Shivam Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 19:43:41 -0400

| | Tech Support Test

Name | Shivam Batra
E-mail | [email-masked]
Phone Number | (91) 9711876395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Compensation Aalyst | | 30000
Previous Employer 1 | Quatrro | Fraud Analyst | | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Delete all the browsing history
2.close all the plug in process
3.Enter the website and access that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth on phone
2. Switch On the bluetooth speaker
3.Connect the device and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in this similar profile and know the needs of customer and solve their quries on a daily basis.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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