Subject: Tech Support Candidate - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 17:24:49 -0400

| | Tech Support Test

Name | Manjeet Singh
E-mail | [email-masked]
Phone Number | (+91) 7842571220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bharatpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | Hsbc | Process associate | 20 april | 37000
Previous Employer 2 | Tech Mahindra | Process associate | 23 jan | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try to check to internet connection first
And reload the page
If iam connected to wifi wil see if it's working on other devices
If yes,then will try to load any other websites
Is still not working will clear the cookies and caches from the browser and then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check the button on the speaker with the bluetooth sign and turn it on
Check for setting in the mobile and look for bluetooth
Turn on bluetooth on tbe phone and search for the devices name
If it appears click on connect
If it doesn't look at the speaker if any lights are there
Then connection can ne established

What according to you makes you a good candidate for customer service or technical support job?

I know different ways to troubleshoot the issue
Can also manage difficult calls where technical knowledge is a must
Hands on experience with networking and connection issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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