Subject: English Language Test - Paras Rawat
From: Paras Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 10:03:15 -0400

| | Foreign Language Screening Test

Name | Paras Rawat    /  (+91) 9716664440    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. /Ms. XYZ,

Greetings of the day!!

Thank you for shopping with Babyshop.com.

Regarding the status of your order no. 123456, our delivery partner attempted the delivery on xyz date but due to incorrect address, the delivery was not successful.

Kindly help us with the correct delivery address and we ensure that the product will reach you at the earliest. Please note the complaint number:123456 for future reference.

Thank you for your patience during this time.

Feel free to reach us for any further assistance.

Best Regards

Paras Rawat
(Designation)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings from Homebox,

We regret the inconvenience caused, please provide us the opportunity to rectify the issue.

You are requested to assist us with your order number along with the photos of the scratched part of the cabinet. Meanwhile, I will raise this issue to the concerned team and after we receive the photos from your end, we will update you on the solution within 24 to 48 hours.

Kindly note the complaint number: 123456 for future reference.

Thank you for shopping with Homebox.

Assuring you our best services at all times.

Best Regards

Paras Rawat
(Designation)

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