Subject: Tech Support Candidate - Naveen R
From: Naveen R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 08:38:08 -0400

| | Tech Support Test

Name | Naveen R
E-mail | [email-masked]
Phone Number | (91) 8754510806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS Corp Pvt Ltd | Technical Support Engineer | Currently working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you get the error message Content Encoding Error or The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression, use these steps to diagnose and fix them:
Check the settings of any Internet security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for Firefox, and then add them again. For program-specific instructions for a number of applications.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>Turn On the device, and Bluetooth connection in our Mobile.
>Under bluetooth settings.
>Pair new device for the first time.
>connect the Speaker device in the listed.
>device is connected.

What according to you makes you a good candidate for customer service or technical support job?

Politeness
Good communication
Understanding the issues
Problem solving skills
Working as a team
Ability to learn new technologies

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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