Subject: English Language Test - Pavitra Rakesh kumar
From: Pavitra Rakesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 08:30:01 -0400

| | Foreign Language Screening Test

Name | Pavitra Rakesh kumar    /  (91) 7290962509    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (customer name),

Thank you for contacting Baby Shop customer support. My name is Pavitra and I am happy to assist you.

I understand that you are concerned about your order which you have not received yet. Please do not worry, I will help you with all the required details.

(Customer name), I have checked your order details and I can see that the shipping partner tried to deliver the product to you but they were unable to find your address.

In this case, once the order is returned to us and we will initiate refund to you. You can try to place an order again but before placing an order please check your shipping address so that this time you can get your order.

We appreciate your patience and understanding in this matter.

Thank you for choosing Baby Shop. Take care and have a nice day.

Best Regards
Pavitra

Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello (customer name),

Thank you for contacting Baby Shop customer support. My name is Pavitra and I am happy to assist you.

I understand that you are concerned about the TV Cabinet which you have installed recently. Please do not worry, I will help you with all the required details.

(Customer name), I am sorry to learn that you have received TV cabinet which have so many scratches. In this case we would like to replace this TV cabinet to new one.

We will deliver the replacement within next 5-7 business days to the same delivery address and will pickup the defective one. You will get all the details about your replacement order on your registered email address.

We appreciate your patience and understanding in this matter.

Thank you for choosing Baby Shop. Take care and have a nice day.

Best Regards
Pavitra

Customer Support

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