Subject: Tech Support Candidate - SHIVANI GARG
From: SHIVANI GARG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 08:04:03 -0400

| | Tech Support Test

Name | SHIVANI GARG
E-mail | [email-masked]
Phone Number | (+91) 8375050737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 37
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | THINK & LEARN PVT LTD | Process Associate | 4 April 2021 | 27500
Previous Employer 2 | FINXO SOLUTION | HR Recruiter | September 2020 | 2500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly- I will erase all my cookies and History from my Chrome , because sometimes the web page is loaded with server error or internet slow that causeserror.
Try now the website will open smoothly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth of Mobile and a speaker.
2. Connect Mobile with Bluetooth speaker name xy
3/ now after connecting a small message will display or a tune will play in speaker- connected successfully.
4. enjoy your music.

What according to you makes you a good candidate for customer service or technical support job?

I am a self dependent and a good learner. My Honesty with company will give me a good platform to learn and explore myself.
I am looking forward to play a vital and perfect role and will never let you down.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |