Subject: Tech Support Candidate - Jawad Akram
From: Jawad Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:53:25 -0400

| | Tech Support Test

Name | Jawad Akram
E-mail | [email-masked]
Phone Number | (91) 9810542442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer support associate | NA | 22000
Previous Employer 1 | Ienergizer | Technical support engineer | August 2020 | 20000
Previous Employer 2 | Homeshop18 | Telesales | February 2015 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check with the other browser
2. Check the internet connection
3. Check the LAN wire connected properly
4. Update the browser or update the system if required
5. Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker (power on)
2. Open the bluetooth feature in mobile and turn it on
3. Search for the nearby device
4. When the speaker name will be visible then click on it to connect.
5. Bluetooth speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate is who provide the satisfactory solution to the customer under company policy by using polite, confident, active, and professional voice, tone, behaviour and manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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