Subject: Tech Support Candidate - Rakesh Poddar
From: Rakesh Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:15:17 -0400

| | Tech Support Test

Name | Rakesh Poddar
E-mail | [email-masked]
Phone Number | (91) 9354589756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kashmiri gate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NSEIT | IT SUPPORT | 30/10/2019 | 14700
Previous Employer 2 | Merittrac | IT | 30,Nov, 2017 | 21000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check I internet connection if it is ok then I will go for the Athuntication and check this site permitted or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the Bluetooth option and on the Bluetooth
Then go to the setting of mobile and open Bluetooth option and turn on that option
And search for device
Then select the speaker name and connect with that and last give permission from the mobile to speaker that it can communicat with the mobile

What according to you makes you a good candidate for customer service or technical support job? | Knowledge and more than 3 years of experience in IT industry
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |