Subject: English Language Test - Devika Pal
From: Devika Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:57:56 -0400

| | Foreign Language Screening Test

Name | Devika Pal    /  (+91) 967884453    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ma’am

Greetings for the today!!

As per your query regarding the delivery of hand bag which you ordered from us.The address details given by you is incorrect as per our courier service. Kindly send the us correct mailing address, so we will dispatch your handbag as soon as possible.

Sorry for inconvenience.

Thanks & regards
Devika pal
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear,

Mr Abdul

Greetings for the day!!

It is so sorry to hear that the Tv cabinet you received has scratches on it.As you are our privileged customer we will do our best. So our team will visit your home to see the tv cabinet & after that we will inform you what best we can do in this aspect to resolve this issue as per our policies.

Sorry for the inconvenience.

Thanks & regards
Devika pal
Customer support executive

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