Subject: English Language Test - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:48:11 -0400

| | Foreign Language Screening Test

Name | Saurabh Sharma    /  (+91) 7838608947    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Jane,

I would like to personally apologies for the unexpected delay in receiving the products that you’ve ordered. We appreciate your patience and we can assure you that we do our best to deliver the purchase shortly.

As per the latest update from our logistic partner, the address given by you seems to be incomplete which requires building number to avoid any further delay.

Please kindly, be aware that we are currently trying to resolve the issue the best way possible and we have taken over the case with high importance.

The order is now with our delivery team. They are trying to provide the product service ASAP and I will keep you posted with the progress.

You will be contacted by shortly by our logistic partner, Henceforth we would request to provide your best contact number to avoid any further delay.

Sorry for this inconvenience Jane.

Warm Regards
Peter Martin
Customer Support Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us for the enclosed matter. First, we would like to express our deepest regret for this inconvenience caused to you by this unintentional and rare mistake.

We are sorry you were not satisfied with product quality and we ensure you your complaint will be handled strictly and seriously.

We take full responsibility for this product quality and also replace the product in next 24 hours and also guarantee you that no such mistake will happen in future.

We will value your business and would like to retain you as customer. Please accept our apologies.

Thank you for your understanding in this unfortunate matter.

Your Patience is highly Appreciated.

Warm Regards
Peter Martin
Customer Support Executive
Home Box Team

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