Subject: Tech Support Candidate - Ankit Sharma Ankit
From: Ankit Sharma Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:40:58 -0400

| | Tech Support Test

Name | Ankit Sharma Ankit
E-mail | [email-masked]
Phone Number | (121) 7983467568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech pvt Ltd ci | Desktop support Engineer | 13-05-2021 | 15000
Previous Employer 1 | Bharat IT services | Desktop support Engineer | 31-12-2018 | 13500
Previous Employer 2 | Accel frontline Pvt Ltd company | Desktop support Engineer | 31-3-2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If your website doesn't open for you, but other wise is open, it could be one of the following situations: Webhost server is blocking the IP address of your ISP.
Your LAN/Firewall is blocking the webhost server IP addres.
1 Restart My Device
2 Open your browser. And type Google.com in the address bar then push Enter or Return.
3 If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
4 Check if the Website is Down for Everybody or Just Me.
5 Open your browser, and visita website checker page, such as "Down for Everyone or Just Me". Then if the result says that "It's not just you!", that means the site is down for everyone. But If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

6 If your website doesn't open for you, but other people can access that website, it could be one of the following situations:
Webhost server is blocking the IP address of your ISP.
Your LAN/Firewall is blocking the webhost server IP addres. Then you will contact to your server admin and say to him for unblock that site for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth of mobile and speeker also.
3 A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
4 Select Bluetooth to view the options.Then Pair new device to place the Bluetooth device in pairing mode.
And then connect Bluetooth and enjoying your speeker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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