Subject: English Language Test - shubham srivastav
From: shubham srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:39:10 -0400

| | Foreign Language Screening Test

Name | shubham srivastav    /  (+91) 6392500567    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To ,
Mr.xyz
Subject- Delay of the product

Hello Sir ,
My name is Shubham from xyz online store and this mail is regarding the late delivery of your product that is a handbag which you purchased on 01/05/2021.
We really apologize for the delay of the product but as far as we have checked their are certain issues with your address.
So we sincerely request you to send us your address for once more on the same mail id.
Thanks & Regards
Team - xyz online store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr, xyz
We sincerely apologise for the inconvenience that has caused to you , but would like to tell you that we are the best company in the world in case of the products we are selling as well as in terms of the customer service.
So we have raised a ticket of your query and your issue will get resolved in next 5-7 working days.
Thanks and Regards
Team - abc online services

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