Subject: English Language Test - RAVI SINGH
From: RAVI SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:54:46 -0400

| | Foreign Language Screening Test

Name | RAVI SINGH    /  (98098) 09456    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I would like to inform you that order has been dispatched already from our end.

As per the update from courier, address was incorrect.

So I request you to please share your complete address with landmark and alternate contact number so that we can share it courier.

Thank you for contacting us.

Regards,
Customer service team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am sorry for the inconvenience caused to you.

Please share the images of the product so we can check it and can help you with the best possible resolution.

Thank you for contacting us.

Regards,
Customer service team

| |