Subject: English Language Test - Bijay Verma
From: Bijay Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:45:25 -0400

| | Foreign Language Screening Test

Name | Bijay Verma    /  (827013) 9717201376    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

Greetings from ABC!

Thankyou for bringing us the problem.

We would like to inform that the shipping address mentioned by you is incorrect.

So, we request you to mention the proper address. So that order will reach  you in proper time.

Regards,
XYZ customer care.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from ABC!

Thankyou so much for reaching out. We are so sorry for defective piece received by you. Our concerned replacement team will collect the defective piece within 7 working days. Please confirm the arrival of product.

Regards,
XYZ customer care

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