Subject: Tech Support Candidate - punit soni
From: punit soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 00:52:57 -0400

| | Tech Support Test

Name | punit soni
E-mail | [email-masked]
Phone Number | (95927) 78510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
identity and access management ,ldap, AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | project engineer | 10 august 2020 | 32000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am not able to open a website then these are the steps , I will follow:-
1. I will check my internet connection by opening some other sites.
2. I will check the problem is from end or their end eg: if the server is down for that website.
3. If my browser is cached up then I will clear the browser cache and try to reload.
4. I also check for the ads on option is disable or enable sometime it also create some problem if it occur only on my end.
5. I will try by login into some other browser. however, I am facing an issue with my first browser.
6. I will try to fix my device  DNS server by fixing the IP address going into the properties.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker to mobile device.
1. Press the power button of Bluetooth speaker.
2. Turn on the mobile Bluetooth and search the name for the Bluetooth speaker in mobile Bluetooth properties.
3. By clicking on the given name connect both the devices.
3. C

What according to you makes you a good candidate for customer service or technical support job? | Technical support job . Because I already worked as a technical customer support and operational engineer in Wipro technologies for 3 years. So, I think I can use my experience in future to do my job in a better way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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