Subject: Tech Support Candidate - Chetan Chaudhary
From: Chetan Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 23:14:39 -0400

| | Tech Support Test

Name | Chetan Chaudhary
E-mail | [email-masked]
Phone Number | (121001) 8800767079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CodesLipi Inforech | Tech Support | 10-04-2021 | 22645
Previous Employer 1 | AMS Comtel | Tech Support executive | 13-06-2020 | 20400
Previous Employer 2 | Sony India | Technical support Engineer | 25-04-2020 | 19800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection is it connected with any internet or not and if it is working then i will delete all my cookies and cache of that browser,  if the clearing didn't work it probably a sign that there is problem in website itslef if it is we can try to open another website if its working then for the ndtv website we have to wait untill the ndtv team will fix it.
. If the another website is also not working then its a browser problem, try in any other browser.
If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following:
. Websites look wrong or appear differently than they should
Fix problems that cause images to not show
Fix common audio and video issues
Websites show a spinning wheel and never finish loading
We will check these aspects then :
. The problem only happens on a secure (https) website
. The problem only happens in Firefox
. The problem happens in all web browsers
Other, less common problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Go to settings , tap the bluetooth option
*Turn it on, then a list of all available devices will appear
* Then connect with your speaker
* If your speaker is not listed, press button on your speaker that makes it discoverable , its often a button with a bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job?

As i have mentioned before that i have worked with locals and MNC's in this same domain. And i have a good experience to talk and solve the customers problems in a single go. And as i have completed my education in computers Application so i am always intrrested in these things(applications)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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