Subject: Tech Support Candidate - Satyaprakash ARYA
From: Satyaprakash ARYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 22:19:54 -0400

| | Tech Support Test

Name | Satyaprakash ARYA
E-mail | [email-masked]
Phone Number | (91) 9990604272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technoturf IT Services Pvt Ltd | Solaris Admin | 13/5/2021 | 49500
Previous Employer 1 | Hcl infotech Pvt Ltd | sr customer Engineer | 24/2/2020 | 30000
Previous Employer 2 | Hcl Infotech Pvt Ltd | Consulatant | 30/1/2016 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | before opening website, first we check network connection and proxy status to fix the network issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | enable bluetooth  on mobile to connect
What according to you makes you a good candidate for customer service or technical support job? | application support and tool handling skill must.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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