Subject: Tech Support Candidate - Santosh Kr Patel
From: Santosh Kr Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 15:20:02 -0400

| | Tech Support Test

Name | Santosh Kr Patel
E-mail | [email-masked]
Phone Number | (+91) 6300565433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Innotech Ltd | IT supports engineer | | 26000
Previous Employer 1 | HCL services LTD | Customer engineer | 28/02/2017 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ping checkers send a signal to a given web address or IP address and time how long it takes for that address to respond. It uses this data to determine whether a website or IP address connection is working.You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.can also check whether proxy server ip address is given or not and DNS server is down or up

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your device.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

My skills and knowledge of customer deals .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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