Subject: Tech Support Candidate - Sunil Kumar Shukla
From: Sunil Kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 14:10:58 -0400

| | Tech Support Test

Name | Sunil Kumar Shukla
E-mail | [email-masked]
Phone Number | (89338) 83211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vakrangee Software Ltd | Executive | 2 10 2020 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i Will check the internet connection working and not working.
internet working then reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

connect the bluetooth speaker to mobile phone
1 steps on the bluetooth speaker then connect the mobile the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I will good candidate solve the issues customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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