Subject: Tech Support Candidate - Pratik Kumar
From: Pratik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 13:56:46 -0400

| | Tech Support Test

Name | Pratik Kumar
E-mail | [email-masked]
Phone Number | (+91) 6306710675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram Sector 23A
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Activation, Provisioning, VAS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer support analyst tier2 | | 42000
Previous Employer 1 | Teleperformance | Technical support Executive | 11 November 2019 | 25000
Previous Employer 2 | Awadh International School | Coordinator | 4 April 2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check and ensure if the system has a working network connection.
Step2: Ensure if the website that we wanted to open is used correctly.
Step3: Close the browser and retry to access the website.
Step4: Clear the caches and cookies of the browser and try to access the website.
Step5: Restart the system and try to access the website.
Step6: Follow the troubleshooting steps given.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Turn On Bluetooth in phone and make sure that it is visible.
Step2: Turn on the speaker and switch to Bluetooth Mode.
Step3: Check the available Bluetooth connection in list.
Step4: Click on speaker's name and pair the speaker to mobile.
Step5: Wait for the confirmation of speaker get paired.

What according to you makes you a good candidate for customer service or technical support job? | I can listen to the customer issue put my self in customer shoe and provide the perfect resolution for the customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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