Subject: Tech Support Candidate - ARGHYA DUTTA
From: ARGHYA DUTTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 12:42:15 -0400

| | Tech Support Test

Name | ARGHYA DUTTA
E-mail | [email-masked]
Phone Number | (91) 9899145944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Mor, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata motors ltd. | Service engineer | 01/05/2021 | 20800
Previous Employer 1 | Imperial auto ltd. | Quality Engineer | 14/05/2020 | 11400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for LAN and Wi-fi connection on your system.
2. Check for ping test.
3. Check antivirus program for restricted websites.
4. Check for updated security poly of the website.
5. Check your browser for restricted websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Check proper power connectivity of bluetooth speaker as well as mobile phone.

2. Turn on bluetooth of mobile phone.

3. Turn on the bluetooth visibility to shown to all for mobile phone.

4. Press the bluetooth speaker secondary switch for 5 second.

5. A pairup code is shown to the mobile phone.

6. Accept the pairup code.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the customer realize.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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