Subject: Tech Support Candidate - Manish Rawat
From: Manish Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 12:13:50 -0400

| | Tech Support Test

Name | Manish Rawat
E-mail | [email-masked]
Phone Number | (+91) 9718908760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Western Catalog | Sr. Executive | 11-05-2021 | 25000
Previous Employer 1 | Dr Lal Path Labs | FOE | 10-11-2017 | 17000
Previous Employer 2 | JDV | ERP Executive | 31-08-2014 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device.
Check the internet connection is working.
Check the website is down for eveyone or only for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open A Bluetooth on my phone as well as on speaker.
Search for bluetooth name in mobile scan option.
Connect with the bluetooth speaker with the name.

What according to you makes you a good candidate for customer service or technical support job?

I am a hard worker, and always ready to take new challenges.
I always ready to learn new thing from anyone or anywhere.
I am team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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