Subject: Tech Support Candidate - Saurav Ranjan
From: Saurav Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 10:45:44 -0400

| | Tech Support Test

Name | Saurav Ranjan
E-mail | [email-masked]
Phone Number | (91) 7997079761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | IT executive | 31 dec 2020 | 17000
Previous Employer 1 | onepointonepvt LTD | it support engineer | 14 may 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check , system has proper connectivity with network,then i will check the browser setting. site added in trusted site of the browser or not. then check with back end is single user facing that issue or multiple user facing that issue. if multiple user facing that issue, immediately raise a sev 1 ticket for the same issue and inform to our management team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first power on speaker,  open Bluetooth of phone, then search for adding bluetooth speaker name and connect.
What according to you makes you a good candidate for customer service or technical support job? | According to my experience never give up attitude is very necessary mean if any user log any issue, first to connect with user and observe the issue and give proper resolution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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