Subject: Tech Support Candidate - Apoorva Gupta
From: Apoorva Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 10:35:34 -0400

| | Tech Support Test

Name | Apoorva Gupta
E-mail | [email-masked]
Phone Number | (91) 9634156277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Roorkee
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys limited | Senior oprations executive | Current | 25500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will see the error and check if no security breaches are done will check with the error. If the error is related to technical issue will report the issue to the required team as a customer like will create a ticket for required resolver group.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth in both the devices, i.e. phone and speaker. Check the device name of the speaker which should be visilbe in the phone and pair it with the device. The speakers will be connected wiyh the phone.
What according to you makes you a good candidate for customer service or technical support job? | I have a great experience in software support with a MNC company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |