Subject: Tech Support Candidate - VISHAL BHARDWAJ
From: VISHAL BHARDWAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 10:19:02 -0400

| | Tech Support Test

Name | VISHAL BHARDWAJ
E-mail | [email-masked]
Phone Number | (01262) 263515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHANDIGARH
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eminent technology | Data assicate | Feb2021 | 25000
Previous Employer 1 | Samsung India pvt Ltd | Qup engineer | 06july 2016 | 21000
Previous Employer 2 | Net infonet India pvt ltd | Network | 14nov 2014 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would like to check, what error ?
If network is busy with traffic to clear cache and restart browser
If it's network issues
Check out connections and reconnect it
If it's not resolved looking into connected port with device
Finally to enter manually IP address to rectify it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on phone Bluetooth and it's visibility after that switch on Bluetooth speaker
Then it will reflect in phone to pair it
Once its paired with phone
That's connected

What according to you makes you a good candidate for customer service or technical support job?

First I should keep patience to listen customer issues completely, then guide to customer step by step with polite
And we should realise to customer we will provide better solutions accordingly it's need

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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