Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 09:44:42 -0400

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (91) 8178990680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio
Microsoft Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.Advisor-1, Technical Support | N/A | 50000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check the error on the internet and proceed with the troubleshooting found.

2) Switch browser

3) checked incognito

4) checked firewall settings

5) checked on a different device or machine

6) rebooted machine

7) checked on a different network

8) cleared cache and cookies and checked browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn the speaker on

2) turn the Bluetooth of mobile device on

3) paired both from available devices

4) approved connection request if any

What according to you makes you a good candidate for customer service or technical support job? | Because I have patience, good listening skills, empathetic, and most importantly excellent communication skills, Plus have prior experience of 1 year and 3 months working with US, UK, Aus, Nz, Canada etc cx.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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