Subject: Tech Support Candidate - Rahul Nishad
From: Rahul Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 09:36:23 -0400

| | Tech Support Test

Name | Rahul Nishad
E-mail | [email-masked]
Phone Number | (91) 9058002745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MIPL SOLUTIONS PVT LTD | SQL application support engineer | 15 Jan 2020 | 20,300
Previous Employer 2 | Flying web technologies | Application support engineer | 15 Nov 2020 | 17000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check our internet connection. Sometime sites are made in latest web languages  so reason should be your website not supported in this version of browser update your browser and also check this website on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open Bluetooth mode in your speaker and then open your phone bluetooth setup . When you open this click on add new device after that select your device name .
What according to you makes you a good candidate for customer service or technical support job? | As a technical support engineer I manage traffic from all over India and I always prepared myself for troubleshoot any issue in software when I got a call from customer and also manage approx 100 carores  minimum transaction from our end . Make relationship through our side to RBI ( reserve Bank of India) technical team for fund distribution in all over India . I manage  large databases of banks like SBI , Allahabad,PNB bank .Now I can say am right candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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