Subject: Tech Support Candidate - david GUNALAN
From: david GUNALAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 08:54:44 -0400

| | Tech Support Test

Name | david GUNALAN
E-mail | [email-masked]
Phone Number | (86809) 44194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | madurai(tamilnadu)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | airtel | account manager | nil | 33000
Previous Employer 1 | oasys cybernetics pvt.ltd | implement support engineer | july | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. please check your network connection it proper plug in and also network range if you are wifi user.
. kindly check your browser ssl certification is expired.yes pls be updated and try again.
.take screen shot the pop msg and send to me .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | . turn on the Bluetooth option in your mobile and scan the which device is enable near .in same time you will on the speakers
What according to you makes you a good candidate for customer service or technical support job? | sir i got experience in corporate sales and also customer relationship and also well in technical experience. so i well suit for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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