Subject: Tech Support Candidate - Sailesh Negi
From: Sailesh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 08:37:40 -0400

| | Tech Support Test

Name | Sailesh Negi
E-mail | [email-masked]
Phone Number | (91) 9971318169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad, near Noida sector 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | One97 Communications Limited | Sr Associate | 30th March 21 | 27500
Previous Employer 2 | Essel Shyam | Hardware Assiatant | June 2015 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First I shall check if the system is connected to the internet.

2- I shall check the error and then take the needful action accordingly.

3- I shall open other websites to check internet connectivity.

4- I shall check for any DNS related issue.

5- I shall clear cache and cookies of the web browser.

6- I shall check the host file for any entry of the website, which is not opening.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth speaker and make sure it should be in discoverable mode.

2- Turn on the Bluetooth on your mobile device.

3- In the Bluetooth menu select add / find a new device.

4- The Bluetooth will search the near by devices and you will show your Bluetooth speaker name there.

5- Go to the name of your Bluetooth speaker and select Connect.

6- It will show that "Connected to the Bluetooth speaker".

7- Now you're connected with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Having 7 years of experience in technical support.

Experience in Windows and Mac systems.

I like to fixing the issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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