Subject: Tech Support Candidate - Ajay Thakur
From: Ajay Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 07:55:27 -0400

| | Tech Support Test

Name | Ajay Thakur
E-mail | [email-masked]
Phone Number | (011) 9599771413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | United health group | Senior associate | |
Previous Employer 1 | Exclusive infosoft Pvt ltd | Technical executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you are facing issue not open the website, there is alot things to do to open the website
1. Clear the cache or cokkies on your browser, sometimes cache or cookies are the issue.
2 make sure the internet connection works.
3 restart your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 scroll down top of the screen.
2 click on the bluetooth icon.
3 tap pair new device.
4 click on the name of the bluetooth device you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

i have 5+ year experience. 4+ year experience in united health group as senior associate and approximate 1 year experience in exclusive infosoft pvt LTD as technical support.
my job role in united health group to configure the data of our provider, analyze the data. daily basis i also interact with our provider by throug the call or WebEx.
my job role in exclusive infosoft pvt LTD to resolve the query of our customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |