Subject: Tech Support Candidate - Abhijeet Jana
From: Abhijeet Jana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 07:36:41 -0400

| | Tech Support Test

Name | Abhijeet Jana
E-mail | [email-masked]
Phone Number | (91) 9354974643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Dwarka sec 27
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Calance Software pvt. Ltd. | Service Desk | 20th | 50500
Previous Employer 1 | Prometric Testing Pvt. Ltd. | Service Desk | 31st of April | 36000
Previous Employer 2 | Convergys | Technical Associate level 2 | 26th of March | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to clear the cache and cookies and will try again to open the website.
However if i get the error again will try to reset the current browser or try using it on different browser to check if the issue is fixed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will open the settings menu and then we will got to the bluetooth settings and turn it on and then will look for the available devices and then we will try to pair with the device which we want.

What according to you makes you a good candidate for customer service or technical support job?

Good listner
Emapthy
Sympathy
Showing the helping nature and quick resolution approach.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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