Subject: Tech Support Candidate - Mayank Singh
From: Mayank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 07:12:17 -0400

| | Tech Support Test

Name | Mayank Singh
E-mail | [email-masked]
Phone Number | (91) 8178443643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | System Engineer | NA | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check your internet connection ,if it's working fine then your website will be open.
Open run utility then type cmd , after opening of cmd type ipconfig .If ip address seems to be 169.254.x.y then you will not be able to open any website.
Ip address should be public for accessing internet from cellular data and in office ip address can be public or private .
By disabling and enabling network adaptor will resolve this issue.
Uninstall antivirus software and blocked website will allow you to open that website.
Disable firewall will allow this website to open  and in final step  you will restart your system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings application .Then move to connected devices and turn on bluetooth and select options then new device to pair.
After this select name of your bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Working Experience,Dedication and commitment to problem resolution.Self discipline and effective in prioritise task.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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