Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 06:41:16 -0400

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (201301) 8979395989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mamura Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDEMIA | Helpdesk Engineer | | 16069
Previous Employer 1 | Teleperformance | Tevhnical Support | 30/01/2021 | 14450
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

.Need to use ping command
need to check Internet connection.
Or we can also try it on another website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Mobile Bluetooth .

Search Bluetooth device on mobile .
when it starts showing ..
Click on the connect ..
it will connect

What according to you makes you a good candidate for customer service or technical support job? | Knowledge of Technical things ,Hardware as well as Software
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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