Subject: Tech Support Candidate - Koushik Paul
From: Koushik Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 06:36:57 -0400

| | Tech Support Test

Name | Koushik Paul
E-mail | [email-masked]
Phone Number | (+91) 8617746515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next Generation Technocom Pvt. Ltd. | Software Developer Intern | 06/03/2021 | 8000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this particular case it may have network problem or the browser problem. First of of I will check that my compter is connected with internet or not . If my computer is not connected with internet then I will connect with my computer with internet and will open the website again . Otherwise it may have some browser prblem that the browser has been crashed due to some technical error in this case I will restart the computer and reopen the browser if that not work then I will uninstall the browser and reinstall the new browser or will try to open the website from other browsers .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: First of all I have to turn on the bluetooth speaker .
Step2: Now, I have to turn on the bluetooth connection of my mobile and I will search for available devices and then I have to select the bluetooth speaker from the available devices.
Step 3: If the speaker is connected with the device in past then just I have to select the bluetooth speaker from the available devices and it will connected with my mobile phone .

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate mefrom others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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