Subject: Tech Support Candidate - Kanchan Doniyal
From: Kanchan Doniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 06:27:59 -0400

| | Tech Support Test

Name | Kanchan Doniyal
E-mail | [email-masked]
Phone Number | (91) 8196924053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jalandhar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Software and Mail support etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cargo Motor Pvt Ltd | IT-CO-ORDINATOR | Current working | 15k
Previous Employer 1 | Videocon telecom | Executive | 2015 | 10k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check user internet connection and verify whether it's working or not.
Then check user browser settings sometime browser privacy issue  may be found.
Then i will discuss and  confirm with our  team members.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all we have to open Bluetooth connection in both devices.
And then search the Bluetooth speaker Name
In mobile phone.
And connect the phone with speakers.

What according to you makes you a good candidate for customer service or technical support job?

First of all understand customer problems.
Then verify weather the issue from our side or customer hand.
Then resolve the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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