Subject: Tech Support Candidate - Harsh Kumar
From: Harsh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 06:10:31 -0400

| | Tech Support Test

Name | Harsh Kumar
E-mail | [email-masked]
Phone Number | (011) 8860059414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Channel technologies pvt ltd | System administrator | Working | 27300
Previous Employer 1 | Fujiyama power system pvt ltd | System engineer | 19 aug 2018 | 22000
Previous Employer 2 | Prodot | System engineee | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello
This side harsh from liveSalesman
Please follow my steps
Step 1 - first fall you can check on different browser like google chrome or mozila firefox except internet Explorer or update latest browser

Step 2 - check internet connection, net is working or not

Step 3 - go to control panel & off windows firewall

Step 4 - please check if it is not working then I will tell you next some steps, I am waiting for your answer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First - on bluetooth speaker then on bluetooth mode in speaker & check speaker bluetooth name

Second - on bluetooth in mobile phone
Third - search bluetooth speaker name in your phone bluetooth name

Third - select bluetooth speaker name & connect with.

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like me should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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