Subject: Tech Support Candidate - Pradyumna Joshi
From: Pradyumna Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 06:05:12 -0400

| | Tech Support Test

Name | Pradyumna Joshi
E-mail | [email-masked]
Phone Number | (91) 8013678795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Application and printer troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | 7 July 2021 |
Previous Employer 1 | Renovision Automation Services Pvt ltd | Desktop Support-L1 | 20 Jan2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the connectivity of the computer with network, if the connection is established and it still does not work then I will clear the browsing data of the browser. If the computer is in private network then I will check for any configured proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker and it will come in to pairing mode. Switch on the Bluetooth on the mobile phone and scan for new devices. Select the speaker from the list. After that a pop up allow pair request will appear on the phone, click on pair and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | A technical customer support executive should have the knowledge related to configuration and troubleshooting of computer and other devices. And he should be capable of describing the resolution to the end user in an easy and understandable way, as the end user may be not capable of understanding technical terms.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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