Subject: Tech Support Candidate - Alisha Alisha
From: Alisha Alisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 05:34:14 -0400

| | Tech Support Test

Name | Alisha Alisha
E-mail | [email-masked]
Phone Number | (91) 8770812609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | BDA | 16-12-2020 | 38000
Previous Employer 1 | Hgs | Technical support executive | 05-11-2019 | 17000
Previous Employer 2 | Kangaroo softwares | Junior php developer | 05-06-2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-On the system ,click on WiFi icon .
Step 2-Open network in internet settings .
Step 3-Change connection properties .
Step 4-Click on WiFi .
Step 5-Click on network and sharing centre .
Step 6-Click on Access type Internet .
Step 7-Click on properties .
Step 8-Click on Internet protocol version 4(TCP/IPV4).
Step 9-Click on properties .
Step 10-If automatic set than its fine otherwise Click on obtain DNS server address automatically.
Step 11-Click on preferred DNS server address there is box ,type 4 times 8 .Example 8888 in the box .
Step 12- Click on alternate DNS server address ,there is box ,type 2times 8 and 2 times 4.Example 8844 in the box.
Step 13- Tick on Validate settings .
Step 14-Click on okay .
Step 15-Close .
Step 16-Check the browser again .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Go to settings .
Step 2-Tap the Bluetooth option .
Step 3-Turn on Bluetooth .
Step 4-A list of available devices will appear .
Step 5-If your speaker is not listed , press the button on your speaker that makes it discoverable -its often a button with a Bluetooth symbol on it .
Step 6- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that's it, it , you’re connected !

What according to you makes you a good candidate for customer service or technical support job? | Since I switched my career from development to technical support. I felt I am more comfortable in a technical support position rather than in development. I want to use my technical know-how to directly solve issues customers are having. I feel that I will acquire new things and for sure I'll be growing in support only.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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