Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 05:20:55 -0400

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (91) 8800720270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VA Ventures] | IT and Network Enginineer | Working | 25
Previous Employer 1 | Sanchaya Staffing Service | Engineer | 6-04-2018 | 23
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Please click on your updated browser.
Step 2 : Enter the website name correctly on URL.
Step 3 : Click on Enter
Step 4 : Your Search result in front of you.

Thank You.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Unlock your Phone .
Step 2: Click on Setting Icon
Step 3: Click on Bluetooth Icon
Step 4 : Click on " On " Tab
Step 5 : Click on " Scan " Tab
Step 6: Click on display name of " Bluetooth Speaker Device "
Step 7: Now Device Connected from your Phone.

Thank You.

What according to you makes you a good candidate for customer service or technical support job? | Satisfied the customer to provide best support  with complete solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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