Subject: Tech Support Candidate - Rohit Pundir
From: Rohit Pundir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:31:56 -0400

| | Tech Support Test

Name | Rohit Pundir
E-mail | [email-masked]
Phone Number | (91) 8860410254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | an | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | nan | na | na | na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 .Restart your device
2.make sure internet connection works
3.ping ndtv.com
4.Clear browser cache, history and cookies
5Reset Chrome browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. enable Bluetooth both side (Bluetooth speaker and mobile phone ).
2.go to mobile Bluetooth option , there are showing some name like Bluetooth speaker select  which you have.

What according to you makes you a good candidate for customer service or technical support job? | Good candidates will be able to explain why customer service matters to a business and give clear examples of good and bad service. They should be prepared to talk about your specific company and how customer service might contribute to its success.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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